Services
The use of wireless phones and data devices has exploded. Wireless has spread from the executive suite to sales, operations, technical support and every other department and region within most companies. As usage has grown, supporting those wireless users has become a critical function.
OSG supports your users with three primary services:
Procure and provision per contract and policy. Your users have exclusive access to our online procurement site that is customized to your company-specific wireless purchasing policy. Only wireless choices appropriate
for the individual user are displayed when that user logs into the site. Purchase authorization is also required.
Wireless help desk. Our wireless industry veterans respond to end-user calls, emails and requests. You and your users can access our online request system yourselves to report a problem, make a request or view our knowledgebase. Whether it is a need for new equipment and service, explanation of a feature, or an emergency request for replacement of a lost or stolen device, our wireless experts manage all your wireless support needs though successful completion.
Wireless asset tracking. Blackberry, Treo and other expensive new phones and accessories have become important assets for many companies, so you need to know who is assigned each device, plans associated with them, expiration and upgrade eligibility dates and other information.
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Standard Services
OSG also offers other standard services such as management reporting, activity reporting, and real-time access to our systems for client contacts so you maintain control of your wireless support function.
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Support
We also can support your data devices, which often have special provisioning needs as well as server software to maintain. We support Blackberry and GoodLink clients and server software, as well as specialized wireless applications that you may have deployed.
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