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Services
Wireless Help Desk service from OSG takes the burden of wireless support off of your shoulders. Wireless users' requests are handled promptly and thoroughly, with status updates throughout. Telecom managers have real time and/or report-based communication and control.
For users:
- Experienced wireless specialists. All of our staff members have years of experience supporting wireless phone users.
- No need to call carrier customer care. Tired of long, frustrating calls to your service provider's customer care? Never experience that again.
- Emergency and Executive support. OSG staff is available for emergency help. An executive out of town loses a phone during a big deal? OSG will get replacement equipment to her immediately. Automatic priority escalation, special hours and access lines and other extra services are also available.
- Web, email, fax and phone support. Help desk services are accessible in four easy ways.
- Request tracking system. All requests are tracked, with automatic status updates to the end-user and follow-up post-completion. End-users may also enter and update requests via our web portal.
Wireless administration has never been easier. OSG allows you to control what is purchased and who authorizes purchases.
- Efficiently off load time-consuming user requests. Requests for replacement equipment, new activations, and terminations - to name a few - can overwhelm time needed for your other responsibilities. OSG's experienced wireless help desk provides the solution.
- Management tools to stay connected and in control. Managers responsible for wireless have real-time access to activity as well as regular reporting, so you stay up to date and in control.
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