Technical Support
Our technical support provided by our wireless experts for any wireless device on any global wireless carrier for any type of wireless issue that end users may encounter.
Summary of features:
- Contact center support available 24 hours a day 365 days a year staffed by wireless experts.
- MDM software administration, Blackberry Enterprise Server and GoodLink Server support for day to day moves, adds, changes, policy enforcement, and deactivations.
- Integration with client internal contact centers for seamless support.
- VIP White Glove program option.
- Toll free access globally.
- Enterprise Activations, password resets, account creation are all included in this service.
- Remote control of wireless devices (OS permitting) available to support end user issues.
- Client custom workflow interaction with internal Information Technology groups as needed.
- Client custom processes for activation and handling of Smartphones.
- Multiple language support options available.
